Alert!  We are in the process of a technical upgrade.  We will launch our new system starting 6pm on Friday Oct. 2 - 8am Monday Oct. 5.  Online, Mobile and Phone Banking will be unavailable during this time.

North Coast Credit Union COVID-19 Information

Graphic with north coast compass logo and words Covid-19 information

5/4/2020

Dear Members,

 

I hope this message finds you healthy and well.  Things are changing daily so I want to check in with you and share what is happening at our branches.    

Providing a safe environment helps everyone feel more comfortable.  Along with thorough cleaning and disinfecting we are also practicing social distancing. When you arrive for your appointment, you will notice that some of our employees are wearing masks.  Please feel comfortable to wear a mask when you visit us.   

For the safety of our members and employees, we have canceled our 2020 Member Appreciation BBQs.  We will miss this fun and festive event. 

Stimulus checks are expected to hit mailboxes soon.  Please be on alert for possible scams relating to the stimulus checks and COVID-19.  An FBI Alert warns that scams are on the rise.  See below for a list of the most prevalent scams. 

Our lobbies are open for members with an appointment.   Make an appointment by call 800-696-8830 or email us at memberservice@northcoastcreditunion.com.  Drive Thru Service is available Monday – Friday.   Online and Mobile Banking, Mobile Check Deposit and our ATMs are available 24/7

Remember, Credit Unions were created so members can support each other.  This is why you belong to a credit union.   North Coast is your credit union and we are here to support you.  

We will keep you posted of further changes as they happen.  Stay safe.

Marilyn Brink

President/CEO

North Coast Credit Union

 

Members - Be aware of these scams:

Fake CDC emails

Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or other organizations offering information about the virus.   Fraudsters can use links in emails to steal personal information or to lock your computer and demand payment.

Be wary of websites and apps claiming to track COVID-19 cases worldwide. Criminals are using malicious websites to infect and lock devices until they receive payment.

Phishing emails

Beware phishing emails asking you to verify your personal information to receive an economic stimulus check from the government. Government agencies are not sending unsolicited emails seeking your private information to send you money.  Phishing emails may also claim to be related to charitable contributions, general financial relief, airline carrier refunds, fake cures and vaccines, and fake testing kits.

Counterfeit treatments or equipment

Be cautious of anyone selling products that claim to prevent, treat, diagnose, or cure COVID-19. Be alert to counterfeit products such as sanitizing products and personal protective equipment (PPE), including N95 respirator masks, goggles, full-face shields, protective gowns, and gloves.

The FBI advises several ways to practice good “cyber hygiene” and security measures:

  • Don’t open attachments or click links within emails from senders you don't recognize.
  • Don’t provide your username, password, date of birth, social security number, financial data, or other personal information in response to an email or robocall.
  • Verify web addresses of legitimate websites and manually type them into your browser.
  • Check for misspellings or wrong domains within a link (i.e., an address that should end in .gov ends in .com instead).

4/6/2020

Dear Members,

The past two weeks we have been very busy helping many of you manage your loans and finances through this crisis.   We understand the 4-week extension of “Shelter at Home” may increase the financial difficulties you are facing. 

Credit Unions were created so members can support each other.  This is why you belong to a credit union.   North Coast is your credit union and we are here to support you.  

Let us know if you have concerns about your financial wellbeing.  For members who have already contacted us, let us know if we can help you through this extended timeline.

To better serve our members, we have increased the cash withdrawal limits at our ATMs to $750 for debit/credit card withdrawals. 

Currently our lobbies are available to members by appointment.  Please call 800-696-8830 to make an appointment. Our Member Service Contact Center is also able to answer many questions and offer services you may need.  Our Drive Thru Service is available for members and non members during normal business hours. 

We want to keep you informed in case anything changes.  Every day we are updating our lobby hours on our website and our Facebook page.

Thank you for being a member.  Stay safe and well.

 

Marilyn Brink

President/CEO

North Coast Credit Union

Sent 3/25/2020

Dear North Coast Member,

Every day we hear more news and information about COVID-19. Fighting this virus is changing how all of us manage our daily lives.

One thing that has not changed is our commitment to serve our members. That includes you. We are your credit union. Should you need help or have questions about weathering the financial impact of this current situation please let us know.

Call us at 800-696-8830 or email: memberservice@northcoastcu.com.

Manage your accounts remotely.

  1. Online and Mobile Banking is an efficient way to manage your accounts remotely. If you are interested in setting this up, find information on our website, on the Online and Mobile Banking page, or give us a call, 800-696-8830.
  2. Phone Banking is another option for managing your accounts from your home. To get started call:
    Whatcom County: 360-733-3000 Skagit County: 360-395-4000
  3. ATMs are also available at every branch.

Make your deposits remotely.

  1. Mobile Check Deposit. Available on your Smart Phone with a North Coast Mobile App. Mobile Deposit Instructions
  2. Drive Thru Service. Available at our Mount Vernon, Dupont, Northwest and Ferndale branches.
  3. ATMs take deposits at all of our branches.
  4. Night Deposits boxes are also available at all of our branches.

Stay in touch. Thanks for being a member.

Marilyn Brink
President/CEO
North Coast Credit Union


3/19/2020

Effective Monday, March 23 we are transitioning our lobbies to Appointment Only. Drive Thru Service will remain open. To make an appointment please Contact Us

You may also complete your transactions with Online and Mobile Banking, Phone Banking, Mobile Deposits or with our ATMs. We wish that you, your friends, and family remain healthy and safe. 

3/16/2020

With the growing concern over the spread of COVID-19, we have made the proactive decision to postpone our Annual Meeting and Shred Day events. While we’re disappointed to postpone these popular events, the health and safety of our members, staff, and community must take priority. We will update you with any further details once we have finalized new dates.

 

We will continue to monitor guidelines and recommendations for reducing exposure to COVID-19 and adjust as needed. Currently all of our branches remain open, however, we encourage our members to do their banking using Drive Thru, Online and Mobile Banking, Phone Banking, ATMs, or contact Member Service Contact Center: https://www.northcoastcu.com/get-to-know-us/contact-us

Sent 3/11/2020 

Dear North Coast Member,

 

You are receiving this note because we want you to know that the health and safety of our members and employees is our chief concern during this uncertain time.  We are actively engaged in understanding the potential impact of novel coronavirus (COVID-19) and making plans so we can continue to support our members and employees in a safe environment.

We are following the guidance and recommendations provided by the Centers for Disease Control (CDC), State of Washington Department of Health and county public health departments. 

At this time, all North Coast branches are open during regular business hours.   

We recommend that when possible you do your transactions using Drive Thru, Online or Mobile Banking, Phone Banking, ATMs or contact our Member Service Contact Center. 800-696-8830, memberservice@northcoastcu.com.

We will provide updates, including any changes to our operations, via eMails, on our website and our Facebook page. 

We encourage two-way communication at all times as we face upcoming challenges.  We are committed to doing everything we can to make sure you receive the services you need. 

We hope you, your friends and families remain safe and healthy.  Thank you for being a member.

Marilyn Brink
President/CEO
North Coast Credit Union