Fraud Information

North Coast is committed to protecting your accounts and personal information.

We will NEVER email or text you asking for secure information. We will NEVER ask you over the phone for your full account number, online banking username, online banking password, ATM, debit, or credit card number, PIN, CV2 (the 3 digit code on the back of your card), expiration date, one-time passcodes sent to your phone, or any other sensitive information.

To report fraud, suspicious activity, or a lost or stolen card 24/7: Call toll-free 1-800-696-8830

What Is Account Fraud?

Account fraud occurs when a criminal gains access to a person's legitimate financial account and uses it to commit criminal activity, including withdrawing money or making unauthorized purchases and opening an account with a stolen identity.

Fraud vs. Scams

The terms “fraud” and “scam” are often used interchangeably, but there is an important distinction to make. Fraud involves stolen information, such as credit card or bank account numbers, while scams manipulate victims into willingly providing their information. Scammers may exploit various channels like online platforms, phone calls, or fake personas to gain a victim’s trust for their own financial or personal gain.

What You Can Do

Be proactive and learn to recognize common fraud and scam tactics to protect yourself.

  • Never give out sensitive information to anyone
  • Regularly monitor your accounts for suspicious transactions

The sooner you can detect fraud, the easier it will be to limit its impact on your finances and life. Find tips on how to spot a scam here.

Stay up to date on the latest fraud and scams through the following resources:

Consumer Financial Protection Bureau

Federal Trade Commission